Foleza
Write to us
Write to us at {{SUPPORT_EMAIL}}, ideally from your account's address.
Tell us what happened, on which phone and which app version. We usually answer within a few working days.
The app is in Albanian; the button names below are given in Albanian with the English meaning in brackets.
{{SUPPORT_EMAIL}}How to open the parent dashboard
- On the town map, tap the blue parent button at the bottom right, then Po (Yes).
- Confirm with Face ID, fingerprint or the phone's PIN. On a phone with no lock, answer the sum question.
How to delete your account
- Open the parent dashboard and go to the Cilësimet (Settings) tab.
- At the bottom, on the Llogaria (Account) card, tap Fshi historikun dhe mbyll llogarinë (Delete the history and close the account).
- Tap Vazhdo (Continue), then Mbyll llogarinë (Close the account).
The account, all the children and their history are deleted at once and cannot be brought back. If you signed in with Apple, Sign in with Apple is ended too.
Can't get into the app any more?
Write to us from the account's address and we delete it for you.
How to delete a child's profile
- In the parent dashboard pick the child at the top, then go to Cilësimet (Settings).
- On the child's card tap Profili (Profile), then Fshi profilin e fëmijës (Delete the child's profile).
- Tap Vazhdo (Continue), then Hiq fëmijën (Remove the child).
All of that child's play is deleted, that is history, stars, levels and medals. Other children are not touched.
This button shows when the account has more than one child. To delete the only child, close the account or write to us.
To remove only the photo, go to Profili → Hiq foton (Remove the photo).
Forgot your password?
- On the sign-in screen tap Keni harruar fjalëkalimin? (Forgot your password?)
- Type the account's e-mail and tap Dërgo lidhjen (Send the link).
- Open the e-mail and choose a new password. The link is valid for 30 minutes and works once.
If you signed in with Google or Apple, you have no password with us. Tap Vazhdo me Google or Vazhdo me Apple (Continue with Google / Apple) again.
Frequently asked questions
Does it cost anything?
No. Foleza is free, with no ads and no in-app purchases.
Why won't the games open?
The app needs an internet connection. The games also rest when the child has used up the day's time or it is bedtime; you change these in Cilësimet (Settings).
How do I change the play time or bedtime?
Under Parent dashboard → Cilësimet (Settings) you find Limiti në ditë (Daily limit), Ora e gjumit (Bedtime), Ora e zgjimit (Wake time) and Qëllimi i javës (Weekly goal). Changes apply at once.
How do I add another child?
At the top of the parent dashboard open the list of children and choose Shto fëmijë (Add a child).
Where is the data kept and who sees it?
On our server; only you see it, in the parent dashboard. What we keep and for how long is in the Privacy policy. Write to us for a copy of your data.
My child plays on two phones. Is it combined?
Yes. Sign in with the same account on both phones and the child's play shows combined in the parent dashboard.